Facilities

Routine Maintenance Requests

The following are defined as routine calls, and require a routine service request: 

• Burnt out light bulbs.
• A single room HVAC unit blowing air but not cooling/heating properly.
• Rodents (mice) or insects, not an infestation, but seen in a room, hallway, etc.
• A single shower or mixing valve in an adjoining restroom not regulating temperatures adequately. All other nearby showers work well with hot/cold water functioning properly.
• Musty odor smell in room, hallway etc.
• Individual toilet won’t flush. Toilet is not overflowing, but flush mechanism may need repair.  (Ask RD or RA for plunger or a bucket to manually flush toilet).
• Roof leak during a storm which moistens ceiling, may drip slightly in a location which is not critical, and can be caught with small pail.
• Locked out of office.  Notify Supervisor or Security.
• Key requests. All building key requests must come from supervisor of employee and requires additional form to be completed upon TKC receipt of request.
• Unscheduled set ups.  If reasonable and occupants willing, rearrange existing tables and chairs. *Set ups require minimum (1) one week notice.
• Common sense applies and facilities will always provide professional customer service.

After Hours/Emergency Maintenance Requests

The following are defined as an emergency and require an after hours/emergency request: 

•  Building outages of hot water or electric.
• Building outages of heat and AC.
• Any flooding and overflowing toilets (not able to be initially cleared by student or college staff).
• Any life safety issues and/or health and environmental, fire, natural disasters, storm damages.
• Major roof leaks which damage the structural integrity of buildings.
• Other items, not included above, which risks or threatens, operations, events, classes, or the designed purpose of the facility.       

Facilities will always work to provide fast customer service to all requests, regardless of prior warning or urgency.