Student Complaint and Grievance Procedures

North Carolina Complaint Process

The Attorney General of the State of North Carolina is empowered by law to receive, investigate and work to resolve complaints that may arise against Montreat College or other North Carolina private, non-profit colleges and universities. It has been determined by the Attorney General’s office that persons wishing to file a complaint against Montreat College or other private, non-profit colleges and universities in the state can use the link on the N.C. Department of Justice website to learn how to file a complaint. In addition to using this link, you may file such a complaint at the following address:

North Carolina Department of Justice
Consumer Protection Division
9001 Mail Service Center
Raleigh, N.C. 27699-9001

Online Consumer Complaint Form

You may also contact the Attorney General of North Carolina to initiate this type of complaint by calling: 1-877-566-7226. Outside of North Carolina, please call 919-716-6000. En Español 919-716-0058.

https://ncdoj.gov/file-a-complaint

Procedures for Student Grievances for the School of Arts and Sciences 

For academic related grievances, financial aid appeals, and student grievances, please refer to page 39 in the Montreat College Student Handbook. 

Procedures for Student Grievances for the School of Adult and Graduate Studies

Academic and Non-Academic Grievance Procedures can be found on page 46 in the AGS Academic Catalog.