Coronavirus Student FAQs
With our decision to pursue virtual teaching through the end of the spring semester to protect the welfare of our students, employees, and community we recognize that we now face logistical, communications, and other challenges at a level we rarely have, if ever, experienced. We must now address a large number of questions and details, which are emerging rapidly in this fluid situation. Below is a selection of the frequently asked questions we’ve received from our students and their families. If you have a question not represented on this list, please email COVIDemail@example.com, and we will update this list of questions as soon as possible or reach out to you directly.
Events and Athletics
Are practices/performances/games/concerts continuing for athletes, musicians and theatre students as scheduled?
All events for 50 or more people scheduled through April 30 have been canceled. We will be evaluating co-curricular activities scheduled for May 1 and beyond on an ongoing basis as the situation evolves.
NAIA has cancelled all athletic practices and matches for the spring semester. As a result, Montreat College’s athletics competition is now shut down for the rest of the 2019-20 academic year. Coaches will still spend time in the care and mentoring of their student-athletes academically, spiritually, emotionally and physically in whatever ways possible.They will also continue to recruit to grow their programs as we look forward to competition beginning up again in August 2020.
I am an international student and want to return home for the rest of the semester. What do I need to do?
International travel regulations are changing daily, and we understand that students and their families might want to take action while travel is still possible. International students who choose to return home may complete their semester online. All international students should contact Jeremy Hurse, director of student financial services, at firstname.lastname@example.org before leaving to sign off on I-20s. Otherwise, a new I-20 will have to be issued for international students who wish to return in the fall.
Residence and Housing FAQ
Are the residence halls currently open?
No. In addition to Buncombe County’s “Stay Home – Stay Safe” Supplemental Declaration issued On March 25, North Carolina Governor Roy Cooper issued an executive order for the state on Friday, March 27, which directed all non-essential businesses to close by 5 p.m. on Monday, March 30 through at least Wednesday, April 29. As a result of these order, Montreat College will cease all campus visits, including those from prospective students and their families. Current students who are not currently on campus are also asked to remain off campus with the exception of approved move-out requests. If a residential student is experiencing a specific hardship or extenuating circumstance we ask that you first direct your attention to the college’s COVID-19 FAQ. If after looking through this page, you are still in need of something specifically pertaining to residence life/housing, please email your request/concern to email@example.com.
Am I required to move out? Now that we have moved to a fully online format, should I communicate my plans to Residence Life?
We ask that all residential students complete the Residence Life Move-Out Process Form, so that we know your plans for the remainder of this semester. There are five available options to choose from. Montreat College has been permitted by the Buncombe County Health and Human Services Department to facilitate a move-out process for residential students provided that the college adheres to the Social Distancing Requirements set forth by Buncombe County and the state of North Carolina. The Social Distancing Requirements include but are not limited to:
- Maintaining at least (6) feet distancing from other individuals;
- Washing hands using soap and water for at least 20 seconds as frequently as possible or the use of hand sanitizer;
- Regular cleaning of high-touch surfaces.
To this end, the college’s student move-out process will include a staggered format with limits placed on the number of people allowed on a residential floor during pre-selected and approved time slots over several days in order to practice social distancing and minimize health risks. In addition, the college will continue its increased cleaning and disinfecting measures in these residential spaces.
Our Student Life and Residence Life teams greatly appreciate your patience as we work to accommodate everyone. As a reminder, campus access remains restricted at this time.
Will the college reopen campus to residential students?
We will not resume on-campus instruction on Tuesday, April 14, as previously hoped. Instead, we will extend online instruction through the end of the semester. While we are deeply saddened that we won’t be able to finish the spring semester on campus, the college’s leadership team has agreed this is the best course of action in the interest of safety for all. Dates for exams will remain the same. Students will not need to return to campus to complete coursework this spring.
What about housing draw for the fall 2020 semester?
While there are still details to determine with this process, it is our hope and goal that we do provide the housing draw. More details will be communicated in the coming weeks.
Can the college forward my mail?
If you would like Montreat College to forward your mail during this time away from campus please email your forwarding address to Carly Lee at firstname.lastname@example.org. We are only able to forward domestic mail delivered through the United States Post Office at this time.
Technology and Open LMS
What if I don’t have the technological support or equipment at home to participate in remote teaching?
Contact Montreat College IT (email@example.com or 828.419.2063 | M-F 8:00 a.m. to 4:30 p.m.) to determine the best way to access the resources that are needed.
When will my online course(s) be ready to access?
When you access OpenLMS, you should see all of the links to your courses in My Courses. Some of the course content is still being added; however, all courses will be ready to access in the fully online format on Monday, March 23.
Some in-person courses were already using OpenLMS to distribute materials and/or turn in assignments. If in-person instructors had been using OpenLMS in that capacity, access to the course is now typically active but additional content and/or instructions will be added to prepare for the start of the fully online version on Monday, March 23.
How do I access my courses?
Your username is the same username and password that you use for your montreat.edu email. If you have any trouble with your password, try resetting it by going to the Password Manager site. If this does not work, contact IT at 828.419.2063 or email them at firstname.lastname@example.org.
Your classes will be listed under the My Courses heading. Click on the title of your course to enter it.
View a video tutorial: https://www.youtube.com/watch?v=KfwT9MITT-g
Is there an app for OpenLMS?
There is an OpenLMS app in the:
Students can follow the above link or just search for “OpenLMS” in their respective app store. Once they have installed the app they will need to enter the below URL to connect: https://montreatcollege.mrooms.net/
Who do I contact if I am having technical issues?
Call: 828.419.2063 | M-F 8:00 a.m. to 4:30 p.m.
What if I don’t have a computer or Internet access needed for online learning?
As we move to on-line instruction on Monday, March 23, access to a computer and the internet will be required. We want to ensure that everyone has the necessary computer and internet access. If you currently are not or will not be living on campus for the remainder of the semester, do not have a computer or tablet at your home, and it would create a financial hardship for you to acquire one, please email email@example.com as soon as possible.
Internet companies are making special offers in response to COVID-19, from free to very low cost
How will labs and performances required for credit be completed?
Faculty instructors are currently working on modifications and alternatives for laboratory and performance work. Please inquire with your course instructor.
How can I complete my internship/practicum hours if my internship site is closed?
Students whose internships have been interrupted by precautions against the coronavirus may request an Incomplete grade by submitting this form. The timeline to complete an Incomplete course will be extended to 14 weeks after the end of the semester, or until August 14, 2020. If an internship site is unable to accommodate additional hours beyond the end of the semester, students may complete their remaining internship hours in a new internship setting.
Please consult with your internship/practicum faculty supervisor about:
- managing internship assignments as outlined in the Internship/Practicum Manual
- requesting an Incomplete grade
- the need for a new internship site to complete your remaining hours
Students are encouraged to contact their on-site internship supervisor about interruptions to an internship and to establish next steps towards completing the internship experience.
How do I register for a summer internship?
Students who have completed the pre-requisite course IS310 Pre-Internship/Pre-Practicum and have the approval of their faculty advisor are eligible to begin an internship or practicum experience. Please follow the guidelines provided on pages 3-5 of the Internship and Practicum Manual.
Can I still graduate if I have an Incomplete grade for my internship?
Graduating seniors who have an Incomplete grade for their internship will be allowed to walk in their graduation ceremony, and their degree will be posted as soon as the final grade has been entered and their degree requirements are confirmed to be complete.
How will the college support my need for library resources to complete assignments?
You can access over 2 million library resources at www.montreat.edu/library. If you do not have access to necessary library resources to complete assignments, please email firstname.lastname@example.org. Library staff will work with students to provide any available resources. If you need help navigating the website visit: https://www.montreat.edu/mymontreat/library/help/.
Will the library remain open?
The library is closed. You can reach the librarians with any questions by emailing email@example.com.
How will online classes work? Do I need to be logged on at a specific class time?
Students will be contacted by their professors to explain how each class will work. Students may need to be available during scheduled class times since some faculty members will choose to hold a live, synchronous learning experience using a video tool called Collaborate. If that is problematic, the student should contact the faculty member directly. Students in programs that require face-to-face activities (e.g., teacher education fieldwork, internships for credit, outdoor education field experiences) will be contacted by faculty with more information on specific arrangements.
How do I communicate with my instructor and classmates?
Students may do the following:
- Click “Course Dashboard” in the course (left-hand side of the page)
- Click “Participants”
- Click on a classmate’s name or the instructor’s name
- Directly under the classmate’s name or the instructor’s name, you will see a “Message” button
- Click “Message” to send a message to a classmate or instructor
If my instructor wants me to participate in a Discussion Board, how do I do that?
Students, please do the following:
- Click the week where the “Discussion Board” forum is located
- Scroll down to the “Discussion Board” forum
- Click the title of the forum
- Scroll down until you see the “add a new discussion topic” button
- Click the “add a new discussion topic” button
- You will be able to respond by posting a “Subject” title
- Then post your response in the “Message” box
- Upon completing your post, click “Post to Forum”
- You will then return to the main “Discussion Board” forum page
- You may then scroll down and see your post(s)
In order to reply to a classmate, please do the following:
- Scroll down until you see the discussions posted by your peer
- You may then click your peer’s “Discussion” title
- Please review the classmate’s response post
- Scroll down and you will see the “reply” button located at the bottom of the post, on the right-hand side
- Click “reply”
- Post your reply in the “write your reply” box
- Then click “submit”
- You will then return to the main “Discussion Board” forum page
If my instructor wants me to join a live online class meeting, how do I do that?
In order to access Collaborate in your course:
- Go to the week where the “Collaborate” link is located
- Scroll until you see a purple “Collaborate” box
- Please click the “subject title“ within the Collaborate box
- Upon clicking, that will allow you access to the Collaborate session
- You may gain access 15 minutes prior to the start time
- By default, your microphone and webcam are turned off as you enter the Collaborate session
If my instructor wants me to submit my assignments to OpenLMS, how do I do that?
It depends on the assignment. For example,
- Go to your week where the journal entry assignment is located
- Scroll until you see the journal entry assignment title
- Please click the journal entry assignment title
- Scroll until down until you see “start or edit my journal entry”
- Click the “start or edit my journal entry” button
- Place your entry in the “entry box”
- Then click “save changes”
- You then be taken back to the main journal entry page
- Go to your week where the assignment is located
- Scroll until you see the assignment title
- Please click the assignment title
- Scroll down until you see “add submission” button located at right-hand side of the page
- Click the “add submission” button
- Follow the submission prompts
- Then click “save changes”
- You then be taken back to the main assignment page
Who do I contact if I have questions about my course?
If your question has to do with the content of the course, contact your instructor (see instructions above for how to do this).
If you have IT issues related to the course such an error message when accessing the various course areas, contact IT at firstname.lastname@example.org or 828.419.2063.
Chapel and Spiritual Formation
How will students fulfill chapel credit requirements?
Considering the circumstances, chapel credit requirements will be waived for the Spring 2020 semester.
Will small groups be able to continue virtually?
Small groups are being hosted remotely via Collaborate (the video conference function in OpenLMS). Email email@example.com to get connected. We are also posting daily spiritual encouragements and content on our Instagram @montreatcollege. Follow along to stay up to date!
Are we still having a graduation ceremony in May? Should we still book our flights?
We want to appropriately recognize and celebrate all of our 2019-2020 graduates (and their families) in person. Unfortunately, we are not able to do it in the traditional format on May 9. Therefore, the college plans to hold Commencement on Saturday, October 3, at 2 p.m. on Montreat’s main campus as part of an expanded Homecoming and Family Weekend on Friday and Saturday, October 2 and 3. We believe this plan offers the best opportunity for graduates and their families to conclude their time at Montreat College with a well-deserved capstone experience.
In addition, we will also hold a virtual celebration on Saturday, May 9 at 2 p.m. EST for all of our December 2019 and May 2020 graduates. Watch for more details in the coming weeks. The board of trustees will still formally approve all degree recipients on May 1, so eligible students (all who have completed their graduation requirements) will officially graduate “on time,” with all rights, responsibilities, and privileges as per tradition. As we do each year, diplomas will then be mailed to students over the summer.
We hope rescheduling Commencement will allow Montreat College families to revise original travel and lodging plans. As soon as they are available, more details will be communicated by email to all of our graduates.
Montreat College is closely monitoring the 2019 Novel coronavirus (COVID-19) outbreak. Our campus team, including representatives from student life, campus health, safety, information technology, academics, and communications, are meeting regularly and as needed to respond to conditions.
Everybody should continue to practice everyday preventive action to help deter the spread of respiratory viruses:
- Avoid contact with sick people.
- Avoid touching your eyes, nose, or mouth with unwashed hands.
- Clean your hands often by washing them with soap and water for at least 20 seconds or using an alcohol-based hand sanitizer that contains 60%–95% alcohol. Soap and water should be used if hands are visibly dirty.
- It is especially important to clean hands after going to the bathroom; before eating; and after coughing, sneezing or blowing your nose.
- Cover your mouth and nose with a tissue when you cough or sneeze.
- Do not reuse tissue after coughing, sneezing, or blowing your nose.
- Clean and disinfect surfaces that are frequently touched.
The Thrive Center is developing content to support you as you transition to online coursework. Watch this video for more information on ways to connect with us.
How do I access services for academic support and career development?
The Thrive Center is eager to provide resources and support for student academic success and career development. Use our Appointment Request Form to request a tutoring session with an Academic Fellow and to meet with our professional staff for academic and career coaching, or contact us at firstname.lastname@example.org. You can also visit us on our Thrive Center webpage for more resources and information about our services.
How do I request assistance from a Writing Scholar?
The Writing Center continues to provide resources and support from the Writing Scholars. To request online writing assistance, please contact Craig Hawley, interim director of the writing program at email@example.com. For additional writing resources, visit:
Is testing available for CLEP and Pearson VUE exams?
Due to the closure of campus, testing through the Montreat Testing Center is temporarily unavailable. The following links provide information from College Board and Pearson VUE regarding their current testing policies.
Counseling Services is committed to caring for the mental health and well-being of Montreat College students during the current and future COVID-19 situation. Therefore, if you would like to schedule a virtual counseling meeting with Wesley, please email him directly: firstname.lastname@example.org.
Disability Services is committed to caring for the academic needs of students with documented disabilities on file with the Director of Disability Services during the current and future COVID-19 situation. If you have approved accommodations on file and need additional support, have questions or concerns, please contact: email@example.com.
My textbooks are on campus. What do I do?
If you do not have your current textbooks with you and are unable to retrieve them – there are two eBook companies who have partnered with multiple publishers to offer free, digital course materials to students until May 25. While many of our textbooks used are included in these programs, some unfortunately are not. The links below are ways to access the free eBook libraries that publishers have established. If you are unable to access any of your books physically or online, please contact your instructor for the course.
I have a textbook rented through the Montreat College Bookstore. When is it due and how do I return it?
This includes: EN 102, BL 102, BL 104, IS 102, and HS 102. All students are responsible for returning their rental textbooks via mail to the college, shipping by May 25, 2020*. Failure to do so will result in your student account being charged to replace the books. (We have extended the deadline to return books by 2 weeks to accommodate those who will need to make returns via mail.)
*You may return your rental textbooks here:
Please note your name in the return address, so we know who is making the return.
- USPS: Montreat College Bookstore, PO Box 1267, Montreat NC 28757
- Or UPS/ FED Ex: Montreat College Bookstore, 310 Gaither Circle, Montreat NC 28757
Can I sell my textbooks back at the end of the semester?
You may do so online.
Can I still order Montreat College Bookstore merch?
You can still purchase all of your favorite Montreat College Merch! We are also offering free shipping during this time using code: Ship4Free. All orders placed online will continue to be shipped out in a timely manner.