Montreat College: Financial Aid Customer Service Survey

Financial Aid Customer Service Survey

How did you contact the Financial Aid office?
	E-mail Telephone Office visit
Time of contact:	8-10:00 a.m. 10:00 a.m.-12:00 noon 12:00 noon-2:00 p.m. 2-4:30 p.m. After hours
Sex:	Male Female
Age:
Program:	School of Arts and Sciences School of Professional and Adult Studies
S.P.A.S. cohort (if applicable):
Name of the person who assisted you:
Were you greeted in a courteous and polite manner?
	Yes No N/A
Did you receive prompt service?
	Yes No N/A
If no, please explain:
Did you receive helpful assistance to your questions?
	Yes No N/A
If you have telephoned the office recently, did you receive the information you requested in a timely manner?
	Yes No N/A
Was the Financial Aid staff courteous and polite?
	Yes No N/A
Were you satisfied with the service you received?
	Yes No
Have you utilized our Web pages?
	Yes No
Did you find the Web pages easy to use and helpful?
	Yes No
Overall experience with the Office of Financial Aid?
	Excellent Good Fair Poor
Additional comments and suggestions:
Press or to start again. If you would like to discuss the service you received from this office with someone in person, please call the Director of Financial Aid, Ms. Kimberly Norton, at 1-800-545-4656, ext. 3795.

Main Campus
310 Gaither Circle
Montreat, NC 28757

Admissions
1-800-622-6968

Voice
828-669-8012

Fax
828-669-0120

Asheville Campus
330 Ridgefield Court
Asheville, NC 28806

Admissions
1-800-806-2777

Voice
828-667-5044

Fax
828-667-9079

Black Mountain Campus
191 Vance Avenue
Black Mountain, NC 28711

Admissions
1-800-806-2777

Voice
828-669-8012

Fax
828-669-0500

Charlotte Campus
5200 77 Center Dr. Suite 100
Charlotte, NC 28217

Admissions
1-800-436-2777

Voice
704-357-3390

Fax
704-676-4618